Privacy Policy

Personal Information

When you use Xirvelostudio's small business management platform, we collect information that helps us provide better financial services. This includes your name, email address, business details, and contact information when you register for our services.

We also collect financial data you choose to share, such as business revenue information, expense categories, and transaction details that help our platform provide accurate financial insights for your small business operations.

Technical Information

Our platform automatically collects certain technical information to ensure optimal performance. This includes your IP address, browser type, device information, and usage patterns within our application.

• Browser type and version for compatibility optimization
• Device operating system and screen resolution
• Time zone and language preferences
• Pages visited and features used within our platform
• Login timestamps and session duration

Business Data

Since Xirvelostudio focuses on small business financial management, we collect business-related information that you provide to help us deliver relevant insights and recommendations. This includes your business type, industry classification, and financial goals.

We collect this information only when you voluntarily provide it through our platform's setup process or when updating your business profile. This data helps us customize our financial tools to match your specific business needs.

Service Delivery

Your information enables us to provide Xirvelostudio's core financial management services. We use your data to generate financial reports, track business expenses, and provide insights that help you make informed decisions about your small business finances.

The platform analyzes your financial patterns to offer personalized recommendations for cost savings, revenue optimization, and business growth opportunities specific to the South African market.

Communication and Support

We use your contact information to send important updates about your account, respond to your inquiries, and provide customer support. This includes notifications about new features, security updates, and changes to our services.

• Account security notifications and login alerts
• Monthly financial summaries and business insights
• Customer support responses and troubleshooting assistance
• Product updates and new feature announcements
• Educational content about financial management

Platform Improvement

We analyze usage patterns and user feedback to continuously improve Xirvelostudio's features and functionality. This helps us understand which tools are most valuable to small business owners and identify areas for enhancement.

Your aggregated, anonymized data contributes to our understanding of small business financial trends in South Africa, helping us develop better tools and resources for our entire user community.

Security Measures

Xirvelostudio implements robust security measures to protect your personal and financial information. We use industry-standard encryption protocols, secure data storage systems, and regular security audits to maintain the highest level of data protection.

Our platform employs multi-factor authentication, encrypted data transmission, and secure server infrastructure hosted in reputable data centers with strict access controls and monitoring systems.

Access Controls

Access to your personal information is restricted to authorized Xirvelostudio team members who need this information to provide services, customer support, or system maintenance. All team members undergo security training and sign confidentiality agreements.

• Role-based access controls limiting data exposure
• Regular access reviews and permission audits
• Secure authentication for all system access
• Automated logging of all data access activities
• Immediate access revocation for former employees

Data Access and Portability

You have the right to access, review, and download your personal information stored in Xirvelostudio's platform. You can request a complete copy of your data in a portable format that allows you to transfer it to another service if desired.

To request access to your data, simply contact our support team through your account dashboard or email us directly. We'll provide your information within 30 days of receiving your request.

Data Correction and Deletion

You can update most of your personal information directly through your Xirvelostudio account settings. For information you cannot modify yourself, or if you want to delete your account entirely, contact our support team for assistance.

• Update business information and contact details
• Modify financial categories and preferences
• Change notification and communication settings
• Request complete account deletion
• Correct inaccurate information in your profile

Communication Preferences

You control how Xirvelostudio communicates with you. You can adjust your notification preferences, unsubscribe from marketing emails, and choose which updates you receive about your account and business insights.

Essential security and account notifications cannot be disabled, but you can customize the frequency and format of all other communications through your account settings.

Service Providers

Xirvelostudio works with trusted third-party service providers to deliver our platform's functionality. These providers have access to limited information necessary to perform their services and are bound by strict confidentiality agreements.

Our service providers include cloud hosting companies, payment processors, and analytics services that help us understand how our platform is used and how we can improve it for small business owners.

Legal Requirements

We may disclose your information if required by South African law, legal process, or government request. This includes compliance with tax regulations, financial reporting requirements, and court orders.

In such cases, we will only share the minimum information necessary to comply with the legal requirement and will notify you when legally permitted to do so.

Business Transfers

If Xirvelostudio is acquired by another company or undergoes a merger, your information may be transferred as part of that transaction. We will notify you of any such change and ensure that your data continues to be protected under this privacy policy or a comparable policy.

Retention Periods

We retain your personal information for as long as necessary to provide our services and comply with South African legal requirements. Financial data is typically retained for seven years in accordance with local business record-keeping regulations.

When you close your Xirvelostudio account, we begin the deletion process immediately for non-essential data, while maintaining legally required records for the appropriate retention period.

Deletion Process

Account deletion is a permanent action that removes your personal information from our active systems. We provide a 30-day grace period during which you can reactivate your account if you change your mind.

• Immediate removal from active user database
• 30-day grace period for account reactivation
• Permanent deletion of all personal data after grace period
• Retention of anonymized usage statistics for service improvement
• Compliance with legal retention requirements for business records

Data Location

While Xirvelostudio primarily operates within South Africa, some of our service providers may process your data in other countries. We ensure that all international data transfers comply with applicable privacy laws and provide adequate protection for your information.

Any data transferred internationally is protected by appropriate safeguards, including contractual protections and certification under recognized privacy frameworks.

Cross-Border Protections

When your data is processed outside South Africa, we implement additional security measures including encryption during transit, secure data centers, and contractual obligations that ensure your information receives the same level of protection as required by South African privacy laws.

Cookie Usage

Xirvelostudio uses cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, keep you logged in, and understand how you use our services.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our platform.

Analytics and Performance

We use analytics tools to understand how our platform is used and identify areas for improvement. This includes tracking which features are most popular, where users encounter difficulties, and how we can make the experience better for small business owners.

• Page views and feature usage statistics
• Error tracking and performance monitoring
• User flow analysis and navigation patterns
• Device and browser compatibility testing
• Load time and response optimization

Age Requirements

Xirvelostudio's services are designed for business owners and are not intended for children under 18 years of age. We do not knowingly collect personal information from minors, and our platform requires users to confirm they are at least 18 years old.

If we discover that we have collected information from a minor, we will delete that information immediately. Parents who believe their child has provided information to Xirvelostudio should contact us right away.

Policy Changes

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify you through your account dashboard and email.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of Xirvelostudio's services after policy updates indicates your acceptance of the changes.

Notification Process

For major policy changes that affect how we use your information, we provide at least 30 days' notice before the changes take effect. This gives you time to review the updates and make decisions about your account if needed.